There are three common problems people have with logging in to Canvas via the web.
1. Using your old Canvas bookmark yields a 404 error:
1. Using your old Canvas bookmark yields a 404 error:
ASD's Canvas access moved between 2024-25 school year and the 2025-26 school year. It is now accessible via the main ASD Homepage (alpineschools.org) or directly via alpineschools.org/page/canvas. Update your bookmarks. :)
2. Using your Canvas link to log in yields a 500 error:
2. Using your Canvas link to log in yields a 500 error:
If the device you are using is logged in to multiple Google accounts (Gmail accounts) when you first log in to Canvas, this error message is almost guaranteed. This error also pops up when the server is too busy-- which frequently happens right at the end of the term.
There are two ways to solve this problem. The first way is as follows :
Log out of each and every Google account used on the device. (It isn't enough to close the window. You must actually log out.) Then log in using your @alpinesd.org gmail account. After this, you should be able to add the other Google accounts (reopen them on the device), and from then on, the Canvas login will ask you which one to use. But the first time, you have to log all the others out.
The method for solving problem 3 (below) should also work for this.
3. Using a Canvas link to log in yields a forbidden or restricted error:
There are two ways to solve this problem. The first way is as follows :
Log out of each and every Google account used on the device. (It isn't enough to close the window. You must actually log out.) Then log in using your @alpinesd.org gmail account. After this, you should be able to add the other Google accounts (reopen them on the device), and from then on, the Canvas login will ask you which one to use. But the first time, you have to log all the others out.
The method for solving problem 3 (below) should also work for this.
3. Using a Canvas link to log in yields a forbidden or restricted error:
Solve this problem (and other Login problems) this way:
Log into your @alpinesd.org gmail, and get to Canvas through the apps button in the upper right corner next to your profile pic.
Click the 9 dots (the "waffle" symbol you might also use to get to Google drive), then choose MORE.
Log into your @alpinesd.org gmail, and get to Canvas through the apps button in the upper right corner next to your profile pic.
Click the 9 dots (the "waffle" symbol you might also use to get to Google drive), then choose MORE.
When you click MORE, Canvas shows up there with a colorful square icon.
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